At just 22, Tenayew Birhanu is navigating a pivotal stage in her life. Having completed high school and awaiting university placement to pursue a degree in nursing, she is using this transitional period to build skills, gain experience, and earn an income. Her journey has been shaped by her time working with Chap Chap, a tech-enabled logistics company in Addis Ababa.
“I had no source of income before Chap Chap,” Tenayew recalls. “I was looking for opportunities, and a friend told me about this gig-based platform. I decided to call and register, not knowing how much it would impact me.”
Her introduction to Chap Chap began with both theoretical and practical training. From learning packaging methods, labeling, and distribution to mastering time management and customer handling, the training equipped Tenayew with practical skills she could apply in her work—and even beyond. “The customer handling training has been beneficial,” she explains. “The training I got from Chap Chap taught me how to handle tough situations calmly. Even at my other job in a boutique rental business, I’m now able to manage upset customers while staying professional.”
Working with Chap Chap has also significantly improved Tenayew’s financial situation. She earns an additional 30% compared to her boutique job, while committing to half the time. The flexible hours allow her to juggle both roles while preparing for her next chapter at Selale University. “When I start school, I plan to continue working on-call jobs with Chap Chap to support myself without compromising my education,” she says.
Beyond financial benefits, Tenayew values the exposure and growth opportunities Chap Chap offers. She sees how the company’s growth will not only expand her earning potential but also connect her with diverse people and ideas that could shape her future. “Working here has taught me to think beyond conventional 9-5 jobs. It’s shown me that I could start my own business someday, perhaps in the food industry or even logistics,” she shares.
One of the most inspiring aspects of her experience has been Chap Chap’s leadership. “Seeing Sisay Mandefro, our founder, and other women in leadership roles has given me confidence. It helps me envision myself as someone who could lead a business one day.” Chap Chap’s intentional focus on empowering women, from targeted recruitment to professional development, has been a driving force behind her aspirations.
For now, Tenayew is focused on building skills she knows will benefit her in the long term. “Chap Chap has taught me key transferable skills: customer management, attention to detail, and reliability. These are things I’ll carry with me wherever my career takes me,” she says.
As she awaits the next chapter of her life, Tenayew sees her time at Chap Chap as more than just a job. It’s an opportunity to grow, learn, and prepare for a future she’s excited to create. “Even when the path isn’t completely clear, there’s always something to learn and ways to move forward.”
